Refund policy

Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to cancel your order or request a refund.

At BrajMantra, we take great pride in offering authentic spiritual products deeply rooted in Hindu culture and tradition. Due to the sacred and sensitive nature of our items, we follow a strict return and replacement policy to maintain the purity and integrity of our offerings.

Cancellation Policy

We do not accept cancellation requests after 1 hour of placing an order. Once an order is placed and confirmed, processing begins immediately to ensure timely delivery. Therefore, cancellations cannot be guaranteed after this timeframe.

Cancellation Charges Policy

No cancellation charges apply if the order is cancelled within the 1-hour cancellation window.
If BrajMantra cancels an order due to unforeseen circumstances such as stock unavailability or logistics issues, the customer will receive a full refund without any deductions.

This policy ensures fair treatment for both customers and the business in accordance with applicable Indian e-commerce guidelines.

Refund & Replacement Policy

We offer a 1-day replacement policy only for the following cases:

Damaged products
Defective items
Wrong product delivered

To qualify for a replacement:

You must contact us within 24 hours of delivery.
An unboxing video and clear images are mandatory for verification.

Non-Returnable Conditions

We do not accept returns or refunds for:

Size-related issues
Personal preferences
Minor color or design variations
Quality concerns after usage

Please read product descriptions carefully before purchasing.

Products will not be eligible for replacement if:

They are used, washed, or damaged by the customer
Original packaging is missing
The item is not returned in its original condition

Complaint Resolution Timeline

Complaints raised through email or support channels will be acknowledged within 48 hours.
We aim to resolve all complaints within 30 days from the date of receipt.

For assistance: